Q. Is a deposit required to reserve rentals?
Generally all orders require a 50% deposit.

Q. Are deposits refundable, if I cancel my order?
Generally, no. Any refund on deposits or pre-paid orders will be at our discretion.

Q. Does Cascade Rental setup tables and chairs?
Setup and takedown of tables and chairs is offered at an additional charge.

Q. What does the delivery charge include?
Cascade Rental will deliver and pickup equipment from a loading dock, receiving door, or a garage. Steps, elevators, or deliveries more than 60 feet from our truck will incur extra charges.

Q. When is payment due for my delivery?
ALL delivery orders require a credit card number to hold them. This card will be charged one day prior to the delivery date unless another payment option (i.e. cash or check) is provided to us.

Q. How long can I keep the rentals and only be charged one time?
Our rental prices are based on a single event. If your event is longer than a single day, you will be charged accordingly. The standard rental period is one day prior to your event, to one day after (the day the rentals are due back).

Q. How far in advance do I need to reserve the rentals I want?
There is no such thing as "too early". The earlier you place your order the better chance those items will be available to you. Bottom line: PLAN AHEAD.

Q. Do I have to wash the dishes and flatware before I return them?
ALL dishes and flatware must be returned completely washed free of food. It is illegal for us to transport or store unclean dishes. All items come to you sanitized and ready to use, however.

Q. What should I do if my rental order is incorrect?
We encourage you to check over your order upon delivery or when you pickup. If there is a problem, call Cascade Rental immediately so we can resolve the problem effectively.

Q. When do I need to give you my final quantities for my rental?
Cascade Rental MUST have your final quantities TWO DAYS prior to the date of delivery or date of pickup.